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Frequently Asked Questions

To book a flight, visit our website, enter your departure and arrival cities, dates, and the number of passengers. Click on “Search Flights” to view available options and select the most suitable one. Complete the payment and you’ll receive a confirmation email with your ticket details.
Yes, you can modify or cancel your flight reservation, subject to the airline’s policies and fees. To do so, please contact our support team for assistance. 
Baggage allowance varies by airline and ticket class. Please check your e-ticket or the airline’s website for specific information on your allowed baggage weight and dimensions.
Yes, you’ll need to provide your passport information, including your full name, date of birth, nationality, and passport number, when booking an international flight. This information is required for immigration and security purposes.
For domestic flights, it’s recommended to arrive at the airport at least 1.5 to 2 hours before departure. For international flights, it’s recommended to arrive at least 3 hours before departure. Please check with your airline for specific recommendations and requirements.
Yes, you can request special assistance or meals during your flight, subject to availability. Please inform the airline at least 48 hours before your departure to ensure your request can be accommodated.​
A non-stop flight goes directly from the departure airport to the arrival airport without any stops. A direct flight may have one or more stops but doesn’t require passengers to change planes. A connecting flight requires passengers to change planes at a layover airport to reach their final destination.
If you miss your flight, contact the airline or our support team as soon as possible. Depending on the airline’s policy, you may be able to reschedule your flight or request a refund, subject to applicable fees.
Many airlines offer discounted fares for infants and children, but the age range and discount amount vary by airline. Please check the airline’s policy or contact our support team for more information.
If your flight is delayed or canceled, the airline will typically offer an alternative flight, a refund, or compensation, depending on the reason for the disruption and applicable regulations. Contact the airline or our support team for assistance in such situations.
Yes, you can book one-way, round- trip, and multi-city flights on our platform. Simply choose the desired option during the search process and provide the required information for each leg of your trip.
Electronic devices, such as smartphones, tablets, and laptops, can generally be used in airplane mode during the flight. However, their use may be restricted during takeoff and landing. Please follow the airline crew’s instructions and refer to the in-flight safety card for specific guidelines.
Many airlines allow you to choose your seat during the booking process, while others assign seats at check-in. When booking through our platform, if the option to select a seat is available, you’ll be able to choose your preferred seat according to the airline’s seat map and availability.
You can change your seat by visiting the airline’s website and manage your booking there or contact their support for assistance.
Fees for seat selection or changes depend on the airline and fare class you’ve booked. Some airlines offer complimentary seat selection, while others charge a fee for this service, especially for preferred seating such as extra legroom or exit row seats. If there are any fees associated with seat selection or changes, they will be clearly displayed during the process.
To request a specific seat type, follow the seat selection process during booking or after booking by managing your reservation on the airline’s website. If the airline allows seat selection, you can choose from available options such as bulkhead, exit row, or aisle seats, depending on availability. Keep in mind that some airlines charge additional fees for preferred seating. If you are unable to select your desired seat type online or need further assistance, you can contact the airline’s support or our support team for help.
Yes, many airlines offer the option to reserve seats with extra legroom, such as exit row seats or seats located in specific sections of the cabin. These seats may be subject to availability and additional fees. During the seat selection process, look for seats marked as having extra legroom and follow the prompts to reserve your desired seat.
Airlines typically have specific seating arrangements and guidelines for passengers traveling with infants or young children. Some airlines offer bassinets for infants, which are usually available on a first-come, first-served basis and must be reserved in advance. Families with young children may be assigned seats together, or you can choose your preferred seating arrangement during the seat selection process. Be sure to review the airline’s policies regarding traveling with children and infants, and contact their support or our support team for further assistance.
Yes, airlines provide special assistance and accommodations for passengers with disabilities
We offer a variety of travel insurance options, including medical coverage, trip cancellation/interruption, baggage loss/delay, and more. You can select the most suitable coverage during the booking process or contact our support team for assistance.
To file a claim, please contact the insurance provider directly, following the instructions provided in your policy. You will need to submit the necessary documentation, such as receipts and medical records, to support your claim.
Travel insurance is generally non- refundable once the policy has been issued. However, some providers may offer a refund within a specified time frame after purchase, usually around 10-14 days. Please refer to your insurance policy or contact the provider for more information.

Yes, you can purchase travel insurance after booking your trip. However, it’s recommended to buy insurance as soon as
possible to ensure coverage for pre-departure events, such as trip cancellation due to
unforeseen circumstances.

Coverage for pre- existing medical conditions varies by insurance provider and policy. Some providers may offer coverage if the condition has been stable for a specific period before the policy’s effective date. Please review the policy terms and conditions or contact the insurance provider for more information.
If you require medical assistance while traveling, contact the local emergency services or visit the nearest medical facility. Keep all receipts and medical records related to your treatment. Contact your travel insurance provider as soon as possible to inform them of the situation and seek guidance on filing a claim
Trip cancellation coverage provides reimbursement for non-refundable trip expenses, such as flights and accommodations, if you need to cancel your trip for a covered reason. Covered reasons typically include illness, injury, death of a traveler or immediate family member, natural disasters, or other unforeseen events. Please review the policy terms and conditions for specific coverage details.
A single-trip policy covers you for one specific trip, whereas a multi-trip policy provides coverage for multiple trips within a specified time frame, usually one year. Multi-trip policies are generally more cost-effective for frequent travelers.
It may be possible to extend your travel insurance if your trip is longer than planned, subject to the insurance provider’s approval and policy terms. Contact your insurance provider before your coverage expires to discuss your options and any applicable fees.
Yes, you can purchase travel insurance on behalf of someone else. Be sure to provide accurate information about the traveler and their trip, as well as any required documentation, to ensure the policy is valid.
Coverage for adventure sports and activities varies by insurance provider and policy. Some policies may include coverage for specific activities, while others may require an additional premium or exclude them altogether. Review the policy terms and conditions or contact the insurance provider for more information.
Yes, you can purchase travel insurance on behalf of someone else. Be sure to provide accurate information about the traveler and their trip, as well as any required documentation, to ensure the policy is valid.
Most travel insurance policies include coverage for lost, stolen, or damaged personal belongings, up to a specified limit. However, there may be exclusions or deductibles that apply. Review the policy terms and conditions or contact the insurance provider for more information on personal property coverage.
Coverage for COVID-19-related issues varies by insurance provider and policy. Review the policy terms and conditions or contact the insurance provider for more information on their COVID-19 coverage, including testing, treatment, quarantine, and trip cancellations or disruptions.
When purchasing travel insurance, you will typically need to provide your personal information, such as name, date of birth, and contact details, as well as information about your trip, such as travel dates, destinations. Some insurance providers may also require additional documentation or information, depending on the policy and coverage selected.
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, and Discover), PayPal, and other digital wallets, depending on your location. The available payment options will be displayed during the checkout process.
The ability to use multiple payment methods for a single booking depends on our platform’s policies and technical capabilities. Please contact our support team for more information and assistance in using multiple payment methods for your booking.
We take the security of your personal and payment information seriously. Our website uses advanced encryption and security measures to protect your data. Additionally, we do not store your payment information after the transaction is completed.
Payments are typically processed immediately upon completion of the booking process. Once your payment is approved, you will receive a confirmation email with your booking details.
ome bookings may include additional fees, such as taxes, service fees, or processing fees. These fees, if applicable, will be clearly displayed during the booking process and included in the total price. Be sure to review the total price and fee breakdown before completing your booking.
Our platform may support multiple currencies, depending on your location and payment method. You can select your preferred currency during the booking process. Please note that exchange rates and additional fees may apply, depending on your payment method and issuing bank.
If your payment is declined, please double- check your payment information for accuracy and ensure you have sufficient funds or credit available. If the problem persists, contact your bank or card issuer for further assistance. You can also try an alternative payment method or contact our support team for help.
For domestic flights, you’ll need a valid government-issued photo ID, such as a driver’s license or passport. For international flights, you’ll need a valid passport and any required visas or travel authorizations. Additionally, carry a printed or electronic copy of your flight ticket or booking confirmation.
Visa requirements vary by destination and your nationality. You can find visa information on the destination country’s embassy or consulate website or by contacting them directly. Follow their guidelines for the visa application process, which may include submitting an application form, providing supporting documents, and paying a fee.
Our platform does not directly provide visa or document assistance. However, we can offer general guidance and resources for obtaining the necessary travel documents. We recommend consulting a visa service or the destination country’s embassy or consulate for specific assistance.
Vaccination requirements vary by destination and your nationality. You can find information on recommended and required vaccinations on the destination country’s embassy or consulate website or the Centers for Disease Control and Prevention (CDC) website. Consult your healthcare provider for personalized advice and to ensure you’re up-to-date on necessary vaccinations.
It’s best to start the visa or travel authorization application process well in advance of your trip, as processing times can vary. We recommend beginning the process at least 2-3 months before your departure date, if not earlier. Always check the destination country’s embassy or consulate website for the most up-to-date information on processing times.
If your passport or travel documents are lost or stolen while traveling, report the incident to local authorities and contact your country’s nearest embassy or consulate for assistance. They can guide you through the process of obtaining a replacement passport or emergency travel documents.
Many countries require that your passport be valid for at least six months beyond your planned departure date from the destination. However, this requirement varies by destination. Always check the entry requirements of the countries you plan to visit and ensure your passport meets their validity criteria.
Generally, you cannot travel internationally with an expired passport. It’s essential to renew your passport before your trip to avoid complications at immigration or boarding. For domestic flights, a recently expired passport might be accepted as identification, but it’s best to carry an alternative valid government- issued photo ID to ensure a smooth travel experience.
When traveling with minors, carry their valid government-issued identification, such as a passport for international travel or a birth certificate for domestic travel. If the minor is traveling with only one parent or a legal guardian, a notarized consent letter from the absent parent(s) may be required. Check the entry requirements of your destination and consult with the relevant authorities for specific documentation requirements.
An International Driving Permit (IDP) is a document that allows you to drive legally in many foreign countries when accompanied by a valid driver’s license from your country of residence. To obtain an IDP, apply through your country’s designated issuing organization, typically a national automobile association. You’ll need to provide your valid driver’s license, passport-sized photos, a completed application form, and a fee.
When traveling with a pet, you may need to provide proof of vaccinations, a health certificate from a licensed veterinarian, and any required import permits or quarantine documentation for your destination country. Research your destination’s pet travel regulations and consult with your veterinarian to ensure you have the necessary documentation for a hassle-free trip with your pet.
Your booking confirmation and itinerary are typically sent to the email address you provided during the booking process. If you can’t find the email, log in to your account on our website and navigate to your booking history. From there, you can view your booked itinerary. If you still encounter difficulties, contact our support team for assistance.
To create an account, visit our website and click on the “Sign Up” or “Register” button. You’ll need to provide your name, email address, and a password. Follow the instructions and complete any additional steps, such as email verification, to finalize your account registration.
If you’ve forgotten your password, click on the “Forgot Password” or “Reset Password” link on the login page. Enter the email address associated with your account, and we’ll send you instructions to reset your password. Follow the steps provided in the email to create a new password and regain access to your account.
To update your personal information, log in to your account on our website, and navigate to your account settings or profile page. From there, you can edit your personal details, such as name, email address, phone number, and mailing address. Save your changes to update your account information.
Yes, you can view your past bookings and transactions by logging into your account and navigating to the “My trips” section. This will provide you with a record of your previous bookings.
We take the security and privacy of your personal information seriously. We use advanced encryption and security measures to protect your data from unauthorized access. Additionally, we adhere to strict privacy policies and practices to ensure your information is handled responsibly.
We generally recommend against sharing your account with others, as this may compromise the security and privacy of your personal information. If your friends or family members would like to use our platform, they can create their own accounts.
To delete your account, login in to your account and navigate to preferences to delete your account. Please note that deleting your account may result in the loss of any booking history, saved preferences, and any associated loyalty points or rewards.